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Petvimo
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Account

Deleting your account

You can permanently delete your Petvimo account and everything tied to it. There are two ways.

The fastest route is inside the app. You can delete your account yourself; this page is for when you have uninstalled the app or cannot sign in.

Option 1 — Delete from inside the app

  1. Open the Petvimo app and sign in to your account.
  2. Go to Settings.
  3. Tap Delete my account.
  4. Re-authenticate for security and confirm.

Deletion happens immediately and cannot be undone.

Option 2 — Request by email

If you have uninstalled the app or cannot access your account, you can request deletion by email. Send it from the email address registered to your account; requests from a different address cannot be processed because we cannot verify identity.

Email info@petvimo.com

Requests are completed within 30 days at the latest and you will be notified.

What gets deleted

Deletion covers your pet profiles, the health details you entered, your Vimo chats, health observations, feeding records, Family Sharing memberships, local records on your device, your daily backup, and your sign-in record. These are deleted immediately and cannot be recovered.

What remains briefly

After deletion we keep only these: your account ID number, an irreversible cryptographic hash of your email address (not the address itself), the deletion date, and your free-allowance counter. Its only purpose is to stop someone from resetting the free allowance indefinitely by deleting and re-creating an account.

This record contains none of your chats, pet data, or other content. It cannot be used to contact you, is never shared, and is deleted within 90 days at the latest. You can open a new account with the same email within those 90 days; it opens normally, only the free allowance does not reset.

In addition, Vimo request records are deleted within 30 days and reported answers within 7 days at the latest.

Deleting less than everything

You can remove Vimo chats, individual pets, and on-device records without deleting your account. A deleted record drops out of the backup with the next daily backup.

Your device backup is outside our reach. If Google Drive or iCloud backup is on, a copy of on-device data may sit in your platform account. We cannot reach or delete that — manage it in your device settings.

For details see our Privacy Policy.