Between you and Petvimo, established under the laws of Türkiye ("Petvimo," "we," "us"). Our legal name and address appear in the "About the developer" section of the app store listing. Contact: info@petvimo.com.
PLEASE READ CAREFULLY. IF YOU LIVE IN THE UNITED STATES, SECTION 15 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS, WITH A 30-DAY OPT-OUT. IF YOU LIVE IN AUSTRALIA OR NEW ZEALAND, SECTION 15 DOES NOT APPLY TO YOU AND SECTION 12A PROTECTS YOUR CONSUMER RIGHTS.
1. Acceptance; eligibility These Terms, together with the Disclaimer & Safety Notice and the Privacy Policy (both incorporated by reference), form the agreement between you and Petvimo. You accept them by checking the consent box on first launch; the date and version you accepted are recorded on your device. You must be at least 18 years old and able to form a binding contract. The app is not directed to children under 13.
1.2 Account required. Using the app requires creating an account. You agree the information you provide is accurate, that you are responsible for the security of your sign-in credentials, and that your account is personal and non-transferable.
2. Educational purpose; not veterinary care Petvimo is an educational and informational service for pet caretakers, providing general information about animal health, care, nutrition, and behavior. It provides no veterinary diagnosis, treatment, prescriptions, or professional advice, and your use creates no veterinarian-client-patient relationship with anyone. In an emergency, contact a veterinarian immediately (see the Disclaimer, §2). If app content ever conflicts with your veterinarian's instructions, your veterinarian's instructions control.
3. License We grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable license to use the app for personal, non-commercial purposes while these Terms are in effect. The app is licensed, not sold; all rights not expressly granted are reserved.
4. Acceptable use You agree not to: copy, distribute, sell, rent, or publicly communicate the app or its content; reverse engineer or extract source code except where the law expressly permits despite this restriction; scrape or bulk-extract content or build a product from it; conduct, facilitate, or permit text and data mining of the app or its content, or use bots, spiders, scrapers, or similar automated tools to access, copy, monitor, republish, or derive patterns or datasets from it — we expressly reserve all text and data mining rights, and the content may not be used to train AI models or to build a competing product (where mandatory law prevents this restriction, it applies only to the extent permitted); use the app or its content to provide veterinary or advisory services to others; interfere with security or operation; or attempt to manipulate Vimo into bypassing its restrictions (including to obtain drug names or doses). You are responsible for the accuracy of what you enter; wrong inputs produce wrong outputs.
5. Your content and photos You keep ownership of everything you enter. For content you transmit to Vimo (messages, pet context, photos), you grant us and our infrastructure provider a limited license to process it to generate your response, track your pet's health and send you follow-up questions, review quality, and operate the service, as described in the Privacy Policy — never to advertise or build profiles about you, and never to train AI models in a form that identifies you (for deidentified data, see the Privacy Policy). Do not include other people's personal information or your own health, identity, or financial information; keep people and identifying documents out of photos. You are responsible for what you upload and for ensuring it violates no one's rights.
5.2 Family Sharing. If you set up Family Sharing (as the owner), members you invite can see your pet profiles and the health details you entered and can write food and water records; they cannot change or delete your pet information. Your name is visible to them. You are responsible for whom you invite and for the consequences of sharing. Because a day's feeding records are kept in a single record, members can delete each other's entries — a known and accepted limitation. Members must not use or disclose what they see outside the shared group or for any other purpose. Either side may end a membership at any time; if the owner downgrades, members above the new plan's limit are removed, most recently joined first.
5.3 Deleting your account. You may permanently delete your account and its data from inside the app; deletion cannot be undone. Your account data is deleted immediately. After deletion, only a minimal anti-abuse record containing none of your chats or pet data (up to 90 days), Vimo request records (up to 30 days), and reported answers (up to 7 days) remain, as described in the Privacy Policy. Deleting your account does not cancel a subscription — cancel it in the store as described in §7.4.
6. Vimo AI outputs Vimo's responses are machine-generated, probabilistic, and may be inaccurate, incomplete, or outdated; they are provided for informational purposes only and are not professional advice of any kind. Vimo Exotic is limited to husbandry (care, housing, environment, feeding) and will not interpret symptoms. If any output names a drug, dose, or treatment, do not rely on it and report it (Disclaimer §3.2). You are responsible for how you use outputs.
7. Subscriptions, billing, cancellation 7.1 Core features are free; certain features require a paid plan. Three paid plans are offered: Basic, Plus, and Pro. All three give the same module access; they differ only in numeric limits — how many pets you can keep, how many members you can invite to Family Sharing, and your monthly Vimo, Vimo Pro, and photo allowances. Plans are billed monthly or quarterly (every three months). Each plan's scope, limits, billing period, and the price for that period are shown on the purchase screen.
Prices are not stated in these Terms. Current pricing is set per your store account's country and is displayed on the in-app purchase screen and in the store before you buy. The price shown to you at the moment of purchase is the price that applies.
Paid plans include Family Sharing; the owner's plan covers invited members, who do not need their own subscription. If the owner downgrades, members above the new plan's limit are removed, most recently joined first. 7.2 Purchases are made through the app store (Google Play or Apple App Store) under the store's own terms; the store processes payment, and we never see your payment details. 7.3 Automatic renewal — clear disclosure: paid plans renew automatically at the end of each term at the then-current price for that plan, and the store charges your payment method on file, until you cancel. You will see the renewal term and price before confirming the purchase, and your express consent to the automatically renewing charge is collected in-app before the store's payment screen opens. 7.4 Cancel anytime, easily: cancel in the store's subscription manager (Google Play → Subscriptions; App Store → Subscriptions); the in-app subscription screen takes you straight there. Cancellation takes effect at the end of the current paid term, which you keep in full.
IMPORTANT — THE 24-HOUR RULE. Store rules require cancellation at least 24 hours before the renewal date. A cancellation submitted later may not take effect until after that renewal has been charged, in which case you keep access through the end of the period you paid for. DELETING THE APP OR DELETING YOUR ACCOUNT DOES NOT CANCEL YOUR SUBSCRIPTION — renewal charges continue until you cancel through the store. This does not affect any statutory right you have to cancel with immediate effect or to a refund.
7.4/a Failed payments. If your payment method is declined, expires, or becomes unavailable, access to paid features may be suspended until valid billing details are provided. 7.5 Price changes apply only prospectively, to renewals after notice through the store or in-app; they never affect a term you have already paid for. 7.6 Refunds are handled under the store's refund policies and any rights you have under applicable law; nothing here waives non-waivable consumer rights. For Apple purchases, refund requests go to Apple.
8. Intellectual property; third-party marks The app and its content — code, interface, icon set, illustrations, the Vimo mascot, text, and the selection and arrangement of its databases — are protected by copyright and other laws and belong to Petvimo; "Petvimo" and "Vimo" and the mascot are our marks (applications pending). Third-party brand names appear only to identify products (nominative fair use) and imply no affiliation or endorsement; we never score or rank brands. Feedback you send may be used without obligation.
9. Changes to the Service We may improve, add, change, or remove features. If we remove a feature that is a material part of a paid plan, we will give reasonable notice and you may cancel with a pro-rata refund for the unused period of that plan.
10. Term; termination These Terms apply until terminated. You may terminate anytime by deleting the app. We may restrict, suspend, or terminate your license if information you provided is untrue, inaccurate, or incomplete; if you breach or we reasonably suspect a breach of §4–§5; if unauthorized activity is detected on your account; or if your use poses a security or legal risk. Server-side features (including Vimo) may be suspended for abuse. To prevent abuse of the free allowance, re-registration after suspension, and unauthorized access, we may decline to create new accounts or block specific accounts or devices, no further than the purpose requires. Upon any termination we will refund the unused portion of a paid term unless termination was for your material breach. Sections that by nature survive (5–6, 8, 11–17) survive.
11. DISCLAIMER OF WARRANTIES THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE APP OR VIMO OUTPUTS WILL BE UNINTERRUPTED, ERROR-FREE, OR RELIABLE. REMINDERS AND NOTIFICATIONS MAY FAIL OR BE DELAYED FOR REASONS OUTSIDE OUR CONTROL; DO NOT RELY ON THEM AS THE SOLE SAFEGUARD FOR ANY CRITICAL TIMING. SOME STATES DO NOT ALLOW CERTAIN WARRANTY DISCLAIMERS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
11.1 Support. We make reasonable efforts to answer your questions and requests, but we do not guarantee a specific response time, uninterrupted support, or any particular outcome. Support offered is a courtesy and creates no ongoing obligation. This does not limit any non-waivable statutory right you may have.
11.2 Regional differences. Content, modules, and databases vary by country and language; some features may be unavailable in your region or offered with different scope.
11.3 Third-party links. Links to manufacturers' official pages are provided for convenience. We do not control and are not responsible for the content, accuracy, or privacy practices of those pages.
12. LIMITATION OF LIABILITY TO THE FULLEST EXTENT PERMITTED BY LAW: (A) WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF DATA, ARISING FROM OR RELATED TO THE APP OR THESE TERMS; AND (B) OUR TOTAL AGGREGATE LIABILITY IS CAPPED AT THE GREATER OF US $50 OR THE AMOUNTS YOU PAID US THROUGH THE APP IN THE 12 MONTHS BEFORE THE CLAIM AROSE. NOTHING LIMITS LIABILITY FOR OUR WILLFUL MISCONDUCT, FOR FRAUD, OR FOR ANYTHING THAT CANNOT BE LIMITED UNDER APPLICABLE LAW. DECISIONS ABOUT YOUR ANIMAL, AND THEIR CONSEQUENCES, REMAIN YOURS AS ITS LEGAL CARETAKER. SOME STATES DO NOT ALLOW CERTAIN LIMITATIONS, SO PARTS OF THIS SECTION MAY NOT APPLY TO YOU.
12.1 CALIFORNIA CIVIL CODE §1542 WAIVER. IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE §1542, WHICH READS: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY." You understand you may be waiving claims that are currently unknown or unsuspected. This waiver does not extend to any liability that cannot be released under applicable law.
12A. Australia and New Zealand — your consumer rights If you live in Australia or New Zealand, nothing in these Terms excludes, restricts, or modifies any right or remedy, or any guarantee, warranty, or other term or condition, implied or imposed by the Australian Consumer Law or by New Zealand's Consumer Guarantees Act 1993 or Fair Trading Act 1986, that cannot lawfully be excluded or limited. Sections 11, 12, and 13 apply to you only to the extent those laws permit.
13. Indemnification You will defend and hold us harmless from third-party claims and reasonable costs arising from your violation of §4–§5, your uploaded content, or your unlawful use of the app — except to the extent caused by our own willful misconduct. We may, at your expense, assume the exclusive defense and control of any matter subject to indemnification; you agree to cooperate and will not settle any such claim without our prior written consent. We will make reasonable efforts to notify you of any such claim.
13A. Copyright complaints (DMCA) If you believe content available through the app infringes your copyright, send a notice to info@petvimo.com with subject "DMCA Notice", including: your name, address, telephone number, and email; identification of the copyrighted work claimed to be infringed; identification of the material claimed to be infringing and information sufficient to locate it in the app; a statement that you have a good-faith belief the use is not authorized by the copyright owner, its agent, or the law; a statement, under penalty of perjury, that the information is accurate and that you are the owner or authorized to act on the owner's behalf; and your physical or electronic signature. We respond to valid notices and may remove the material and terminate the accounts of repeat infringers. Counter-notices may be sent to the same address.
14. Governing law If you live in Australia or New Zealand, these Terms are governed by the laws of the Australian state or territory where you live, or by the laws of New Zealand, and you may bring proceedings in the courts there; Section 15 does not apply to you.
If you live in the United States, these Terms are governed by the laws of the State of Delaware, excluding its conflict-of-laws rules, and the Federal Arbitration Act governs Section 15. If you are a consumer, you also keep any protections of your home state's consumer laws that cannot be waived by contract.
15. DISPUTE RESOLUTION — ARBITRATION AGREEMENT & CLASS WAIVER This Section applies only if you live in the United States. 15.1 Talk first (required). Before filing any claim, email a written notice of dispute to info@petvimo.com describing the issue and what you want; we will do the same to you. The parties will try in good faith to resolve it for 30 days; only then may arbitration or permitted court action begin. 15.2 Binding arbitration. Any dispute arising out of or relating to these Terms or the app that we cannot resolve informally will be finally resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before a single arbitrator, conducted in English by videoconference or, if an in-person hearing is required, in the county where you live. The AAA rules govern payment of fees; where they place filing fees on the consumer, we will bear any portion above US $25. Judgment may be entered in any court with jurisdiction. 15.2/a Time limit. Any dispute must be brought within one (1) year after the party bringing it first knew or reasonably should have known of the act, omission, or event giving rise to it. Except where applicable law prohibits such a limit, a dispute not brought within that period is permanently barred.
15.3 Exceptions. Either party may (a) bring an individual claim in small claims court, or (b) seek injunctive relief in court for infringement or misuse of intellectual property. 15.4 CLASS ACTION AND JURY WAIVER. DISPUTES ARE RESOLVED ONLY ON AN INDIVIDUAL BASIS; NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND BOTH PARTIES WAIVE JURY TRIAL. This does not waive any non-waivable right to seek public injunctive relief where the law of your state (e.g., California) preserves it; such a claim will be decided by a court after arbitration of all arbitrable claims. 15.5 Mass filings. If 25 or more similar demands are filed by or with the assistance of coordinated counsel, the parties will select 10 bellwether cases to proceed first; the rest are tolled and stayed pending their outcome, and the parties will then mediate the remainder in good faith. 15.6 Your 30-day opt-out. You may reject this arbitration agreement, keeping all other Terms intact, by emailing info@petvimo.com with subject "Arbitration Opt-Out" within 30 days of first accepting these Terms, including your name and the email/device confirming your acceptance. 15.7 Severability. If the class waiver is held unenforceable as to a claim, that claim proceeds in court, and the rest of this Section remains in force for all other claims.
16. Apple-specific terms (iOS) If you obtained the app from Apple's App Store: these Terms are between you and Petvimo only — Apple is not a party and has no obligation to furnish maintenance or support; in case of failure to conform to any warranty, you may notify Apple for a refund of the purchase price and, to the maximum extent permitted by law, Apple has no other warranty obligation; Petvimo, not Apple, is responsible for the app, for addressing your or any third party's claims relating to it (including product liability, legal/regulatory compliance, and consumer protection claims), and for the investigation, defense, and settlement of any third-party IP infringement claim; you represent you are not located in a U.S.-embargoed country or on any U.S. restricted-parties list; Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
17. General Force majeure. We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, epidemics, war, cyberattack, governmental action, and prolonged general outages of electricity, internet, app store, or infrastructure providers.
Electronic communications. By using the app or contacting us electronically, you consent to receive communications electronically and agree that notices, disclosures, and agreements delivered electronically — including your acceptance of these Terms in the app — satisfy any legal requirement that they be in writing.
App store beneficiaries. The app stores from which you obtained the app, and their subsidiaries, are third-party beneficiaries of these Terms and may enforce them against you; §16 sets out additional terms that apply to Apple.
These Terms (with the incorporated documents) are the entire agreement and supersede prior understandings. You may not assign them; we may assign them in connection with a transfer of the business, with notice to you. No waiver is implied from any failure to enforce. If a provision is unenforceable, it is modified to the minimum extent necessary and the rest stands. Notices to you are given in-app or to an email you have used to contact us; notices to us go to info@petvimo.com. Changes to these Terms: we may update them; material changes will be announced in-app at least 30 days before taking effect, and continuing to use the app after that date is acceptance — if you do not agree, stop using the app and, for the unused part of any paid term affected by a materially adverse change, contact us for a pro-rata refund. You can view and download the version you accepted from within the app.